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SHIPPING AND RETURNS

Shipping Policy

At Ollie and Ginger, we aim to get your candles to you as safely and quickly as possible. All orders are shipped via Australia Post, and we offer two shipping options at checkout:

 

Parcel Post – Flat Rate $9.95 Australia wide

  • Delivery Time: Estimated 3–13 business days

  • Tracking: Included

This is our standard shipping option, perfect if you’re not in a rush. Delivery times may vary depending on your location.

 

Express Post – Flat Rate $14.95 Australia wide

  • Delivery Time: Estimated 1–10 business days

  • Tracking: Included

Need your order a little sooner? Choose Express for faster delivery. Please note delivery times still depend on your location and may vary.

 

Additional Information

  • Orders are processed within 1–3 business days.

  • You'll receive a tracking number once your order has been dispatched.

  • We currently ship within Australia only.

 

If you have any questions about your order or shipping times, feel free to contact us at sian@ollieandginger.com.au.

Return & Exchange Policy

We want you to be completely satisfied with your purchase from our candle store. Please read our return and refund policy below :

 

Change of Mind Returns

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If you change your mind about your purchase, you may return the item(s) for a refund under the following conditions:

 

  • The item(s) must be returned in a saleable condition, unused and in original packaging.

  • You must notify us of your intent to return the item(s) within 14 days of delivery.

  • Return shipping costs are the responsibility of the customer. We recommend using a tracked service, as we cannot guarantee receipt of your return without it.

 

Damaged or Faulty Items

 

  • If your order arrives damaged or faulty, please contact us immediately upon receipt.

  • To process a replacement or refund, we require: evidence of the damage or fault.

  • To initiate a return or report an issue, please contact us at sian@ollieandginger.com.au with your order number and details.

 

Thank you for supporting our small business!

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